At Amberheart, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and store personal information in compliance with the relevant privacy laws and regulations. By engaging with our services, you consent to the practices described in this Privacy Policy.
Collection of Personal Information:
We collect personal information directly from you or your authorized representative when you engage with us. This may include information such as your name, contact details, date of birth, NDIS number, and relevant health information. We only collect information that is necessary to provide our services and support your needs.
Use of Personal Information:
We use the personal information we collect for the following purposes:
- To provide and manage our NDIS services and support plans
- To communicate with you and respond to your inquiries
- To comply with legal and regulatory obligations
- To improve our services and enhance the client experience
Disclosure of Personal Information:
We may disclose your personal information to third parties in specific circumstances, including:
- Authorized support workers and service providers directly involved in your care and support
- Government agencies and regulatory bodies as required by law
- With your consent or as otherwise permitted or required by applicable laws and regulations
Security and Storage of Personal Information:
We take reasonable steps to ensure the security of your personal information to prevent unauthorized access, use, or disclosure. We have implemented physical, electronic, and procedural safeguards to protect your information. Your personal information is stored securely and only accessible to authorized personnel on a need-to-know basis.
Access and Correction of Personal Information:
You have the right to access and correct your personal information held by Amberheart. If you believe that any information we hold about you is inaccurate, incomplete, or out of date, please contact us, and we will make the necessary updates.
Retention of Personal Information:
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. When personal information is no longer needed, we take appropriate measures to securely destroy or de-identify it.
Third-Party Websites and Links:
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to the Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated Privacy Policy will be posted on our website, and the date of the latest revision will be indicated.
If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please call us on 1300 941 971 or email us at hello@amberheart.com.au . We will address your inquiries promptly and ensure that your privacy is protected.
